Frequently Asked Questions
About Our Towels
Plush Ritual is a modern towel subscription brand offering premium Turkish cotton towels at honest prices—delivered to your door on a flexible schedule. We believe in making luxury practical, sustainable, and accessible for everyday life.
Our towels are woven from long-staple Turkish cotton—renowned for its softness, strength, and superior absorbency. They’re Oeko-Tex® certified, which means they’re free from harmful chemicals and safe for even the most sensitive skin. Plus, our unique Refresh Plan and recycling program ensure they stay plush and hygienic, without waste.
- Ultra Plush Collection (700 GSM): Ultra-plush, deeply absorbent, and designed for a five-star spa feel
- Classic Collection (650 GSM): Lighter in weight, quicker to dry, and perfect for everyday use or warmer climates
- Both are made with combed Turkish cotton and crafted for superior absorbency, a plush feel, and fast drying
- Bath Towel: 27" x 55"
- Hand Towel: 16" x 26"
- Washcloth: 12" x 12"
- Bath Mat: 20" x 31"
Yes! We recommend washing in cold or warm water on a gentle cycle. Tumble dry low and avoid fabric softeners—they can reduce absorbency over time.
Subscriptions
It’s simple: choose your bundle and set your delivery schedule (every 4, 6, or 9 months). We’ll deliver fresh towels right to your door—and include a prepaid return label so you can send back your used ones for responsible recycling or donation.
Yes. Life changes—we get it. Through your Plush Ritual account, you can change your delivery frequency, swap bundles, update your address or payment info, or pause/cancel your plan with no penalty.
- Every 4 months: Perfect for families, guest bathrooms, and larger homes
- Every 6 months: Great for couples or smaller households
- Every 9 months: Perfect for guest bathrooms or less frequent use
- Discounted from retail pricing
- Free towel recycling
- Flexible delivery intervals
- Pause, skip, or cancel anytime
- No overbuying or musty towels, ever
Recycling Program
With every delivery, you’ll receive a prepaid return label equal to the number of towels delivered. Simply collect your old bath towels (whether they’re from us or you have an old pile that needs recycling) and give them to your shipping provider—we’ll handle the rest.
Depending on condition, they are donated to shelters and nonprofit partners or recycled into industrial textiles.
Not at all—but we encourage it. It’s easy, waste-free, and closes the loop on your towel routine.
We currently accept bath towels for our recycling and donation program. While we’d love to include other towels, we’re limited by capacity and can only process standard bath linens at this time. We will update you as soon as we can accept additional types of towels.
Orders & Shipping
Currently, we ship across the continental U.S. We’re working on expanding to more regions soon.
We offer free shipping on all towel subscription orders. A small fee may apply for one-time purchases or accessory-only orders.
Your first order typically ships on the same day if placed before 12 PM CT, or within 1 business day. After that, your refresh deliveries will arrive based on your chosen schedule (every 4, 6, or 9 months).
Accounts & Billing
Yes—your Plush Ritual account allows you to manage everything: pause or skip deliveries, change your plan, update your address, or modify your payment method.
You’ll be billed on the day your order processes. For subscription plans, this occurs before each scheduled delivery. Once billed you’ll need to contact us to cancel the delivery.
Yes. We offer a 15-day full refund policy on unused orders. However, you will be responsible for shipping costs. We give you store credit for returns up to 30 days.
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